How do I get my item back?
After depositing your items in one of our bins you have 60 days (temporarily extended during the current restrictions from normal 30 days) to retrieve the item once it has been logged* by our staff.
You have the choice to have your item delivered to UK or Europe
or you can choose the Collect on Return service.
A fee is charged for both services.
For certain items only the Collect on Return option will be offered.
- Click 'Retrieve My Item' and enter your Post & Fly reference number from your ticket
- Select your preferred Delivery or Collect on Return option
- Enter your address details
- Enter your credit card details
- Have your item returned to you by courier
Or pick up your item from the Left Luggage location at the airport your item was deposited
* We aim to log items within 2 days of deposit but during busy times the time period may be longer
Please note there is no delivery or collect on return option available for any perishable items.
Any perishable goods that are deposited in Post and Fly bins, will be immediately disposed of as per Health and Safety procedures.
Perishable items are those requiring refrigeration including but not limited to foodstuffs and flowers.
How long will it take to be delivered?
After you have made your booking your item will be collected for delivery within approx 2 days. Please allow an extra day for items booked on Friday/Saturday/Sunday as no collections are made over the weekend.
Estimated transit times vary depending on destination.
For UK deliveries please allow 2 days transit time.
For European deliveries please allow 3-5 days.
We do not offer delivery outside of Europe
Certain items will be available for Collect on Return ONLY
We cannot deliver Dangerous Goods to Scotland, Northern Ireland, UK Offshore Islands or the Republic of Ireland. We apologise for the inconvenience caused
Various destination restrictions apply on Dangerous Goods service offered
From 1st July 2021, all shipments sent to EU countries and overseas are subject to customs clearance, even personal
effects. Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and
high rates of duty and excise can apply. Finally, In addition to current prohibited items, we cannot accept
foodstuffs to any EU country.